This privacy policy sets out how we, iWeb FTP, obtain, store and use your personal information when you are a customer, interact with us, visit our websites or where we otherwise obtain or collect your personal information.

Our details

iWeb FTP is what is known as a 'controller' of the personal data you provide to us. Our contact details are:

Interactive Web Solutions Limited
10 Parker Court
Dyson Way
Staffordshire Technology Park
ST18 0WP

Telephone: 01785 279 694


You can also contact us through our enquiry form.

How we collect or obtain personal information about you

We collect information about you directly from you, and when we generate it.

Personal information we collect or obtain about you

The information we collect includes:

  • name and contact details, such as address, email and telephone number
  • financial information such as payment details

How is your personal information used

We use the information to fulfil a contractual service and for other purposes such as:

  • to inform you of changes to our services that might affect you
  • to inform you of planned maintenance outages to our services
  • to carry out your instructions
  • to improve our services

How long we store your personal information

We will keep your information for as long as you have a relationship with us. If you disengage as a customer we are required under UK tax law to keep your basic personal data (name, address, tax details) for a period of time, and we will do this for a minimum of six years.

How we secure your personal information

We have data protection policies in place to ensure our compliance with the data protection laws and that your personal data is controlled and processed securely.

Our use of cookies and similar technologies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Depending on the browser you use you should be able to control what cookies are placed on your device through the browser settings. You can find out about cookies, how to see what cookies have been set, how to manage and delete them at

We use Google Analytics to help us run our website, by monitoring the activity and traffic both to and through our website. By using cookies stored on users’ devices, it creates reports giving us statistical and other information about our website. Details captured during your visit will include, but not be limited to, traffic data, location data, weblogs and other communication data and the resources you access. However, all data collected is anonymous and will not identify you as an individual. Google stores this activity information, and you can view Google’s privacy policy at and opt out of being tracked by Google Analytics across all websites by visiting

Your rights in relation to your personal information

You have a number of rights relating to your information:

  • The right to be informed about the processing of your personal data
  • The right to have the personal data corrected if it is inaccurate and to have incomplete personal data completed
  • The right to object to processing of your personal data
  • The right to restrict processing of your personal data
  • The right to have your personal data erased or forgotten
  • The right to request access to your personal data and information about how we process it
  • The right to move, copy or transfer your personal data

Changes to your information and how to complain

If at any point you believe the information we process about you is incorrect, you can exercise your rights as we have listed above and we will action your requests, subject to our legal responsibilities. If you wish to make a complaint about how we have handled your personal data, then do please contact us via the contact details supplied above. If you are not satisfied with how we deal with your complaint, or believe we are processing your personal data not in accordance with the data protection laws, you can complain to the Information Commissioner’s Office at

Review of this policy

We keep this policy up to date and it was last updated in May 2018.


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